Problem Resolution, Interpreters and Other Services
If you experience an issue at any time during your hospital stay, discuss it with your nurse or speak to the Nurse Manager/designee, who is responsible for what happens on the nursing unit. On evenings, nights, weekends and holidays, speak to the Nursing Supervisor.
You may also call the Patient Advocate, who is available to assist our patients during regular business hours. The Patient Advocate will act on your behalf as an advocate. If you have any concerns regarding your care or questions pertaining to your stay, the Patient Advocate will meet with you privately — and in confidence — and work with the appropriate hospital personnel to resolve any problem. Contact the Patient Advocate at 956-523-2004. You may leave a message at this number 24 hours a day. Your call will be returned as soon as possible, or on the next regular business day.
Patient Education and Support
Doctors Hospital is committed to providing you with information about your illness or other topics. Information is available from your physician, nurse or other health care providers.
The hospital also offers a number of support groups for patients and family members. For information, please call the Department of Case Management at 956-523-2510.
As an international patient, your care is coordinated from the moment you contact Doctors Hospital of Laredo. High quality personalized services complement medical care and assure a comfortable stay for all patients and families. The hospital provides international patients with the latest technological innovations for diagnosis and treatment of the most acute clinical conditions. The emergency department is a certified Level-III trauma center. Physicians and the hospital provide coordinated care — from those with complex and life threatening conditions to those seeking executive physicals while here in the United States.
The hospital has access to interpreters for a number of foreign languages should a patient require it. Please contact the Unit Supervisor or the House Supervisor for assistance.
The services of a notary are available for patients free of charge. For information call the Information Desk at 956-523-2828 or 956-523-2004.
Mail and Flowers
Mail and flowers are delivered daily to the nurses station on your floor and will be brought to your room. Outgoing stamped mail may be given to your nurse, or left at the nurses station.