Questions and Answers About ER Care

March 16, 2017
Questions and Answers About ER Care

When you need emergency care, you can find us in two convenient locations and you get the full support of Doctors Hospital of Laredo.

Q: What services are available at Emergency Room (ER) South?

Conveniently located at 2901 Jaime Zapata Memorial Highway in Laredo, ER South offers the same quality 24-hour emergency care as Doctors Hospital. It is the only local freestanding emergency facility operated under a hospital license. If you need to be hospitalized, we can provide transfer and direct admission to Doctors Hospital or transport to any other hospital of your choice.

Q: What does hospital-backed care mean to me?

This means you’ll get quality care from trained, experienced staff from a licensed, accredited hospital designated as a Level III Trauma Center by The Texas Department of Health Services. You’ll also have the full resources and backup of Doctors Hospital if specialized care is needed.

Q: What if I need emergency care for a possible stroke or heart problem?

Doctors Hospital is designated as a Certified Primary Stroke Center by The Joint Commission and an Accredited Chest Pain Center by The Society of Cardiovascular Patient Care. We are committed to providing a high standard of care for our community.

Q: Is there anything else I should know?

Our ERs accept most insurance plans, including Medicare. We know how important your time is to you, and we have worked to streamline care so that you are treated as quickly as possible. Our special online service, ER Reserve*, lets you request a time at Doctors Hospital’s main emergency department for non-life-threatening illnesses and injuries, such as flu, sore throat and muscle strains and sprains.

Learn more about emergency care

If you’re having a medical emergency, go to the nearest emergency department or call 9-1-1 immediately.

*ER Reserve should be used only if you decide your care can wait until the time you select. Do not wait if your symptoms or conditions worsen or if you need immediate care since delays may complicate your condition. If you are unsure of your condition or if your condition worsens, then please go to the nearest emergency room or call 9-1-1. Some insurance plans may not cover an ER visit if it is deemed urgent care, or may apply a different copay. Please check your covered benefits with your insurance provider for details.