Important Coronavirus Update

Coronavirus Disease 2019, or COVID-19, is a new respiratory virus first identified in Wuhan, Hubei Province, China. The World Health Organization (WHO) recently declared COVID-19 a global pandemic. If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office. For more information regarding the coronavirus, visit the Centers for Disease Control and Prevention (CDC) website.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.

Hospital Services and Programs

The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed. We are taking proactive steps to keep our patients and team members safe while serving the needs of our community. We are actively monitoring and responding to all recommendations made by the CDC and our local Health Authority.

  • Our Emergency Department treats individuals for emergency medical conditions. If you have fever and/or cough symptoms consistent with the virus and desire to seek medical attention, call your primary care provider or visit an Urgent Care Center.
  • Routine appointments or testing at the hospital will be rescheduled.
  • Most community health education programs offered by the hospital in the near term have been canceled/postponed; please follow the hospital on Facebook for updates.

LIMITED VISITATION — Be an Advocate for Your Loved One’s Care

Consistent with city and county efforts around “social distancing”, to limit the exposure to individuals who may have contracted COVID-19 but are at that time asymptomatic, we have revised our Visitation Policies to help protect our patients and their loved ones.

The following is in effect as of October 23, 2020:

  • All visitors are subject to screening upon arrival and are required to wear a facemask while visiting any DHL facilities.
    • Bandanas, neck huggers, and any masks with valves or vents are not appropriate face coverings as they provide very limited source control and therefore are prohibited from use.
  • Any individual who has been in contact with someone with fever, cough or influenza-like symptoms within the last 48 hours is prohibited from visiting.
  • Travel history will be queried; those who have had travel to an affected country, as currently identified on the CDC Travel Health Notices list, will not be permitted to proceed within the hospital.
  • Visitors are required to use hand-sanitizing gel (or hand washing) upon entering the facility as well as entering and exiting a patient room.
  • Visitation is allowed in the following areas:
    • Inpatient areas: One visitor (family member) is allowed on inpatient areas from 9 am to Noon and 5 pm to 8 pm, with the exception of confirmed or PUI COVID-19 designated units/rooms. Children under age 18 are not allowed to visit inpatient rooms.
    • Immunocompromised patients will need to get a physician order for visitation.
    • Cancer Center: No visitation is allowed.
    • Labor and Delivery: One support person (family member) who may stay overnight (no hour restriction).
    • Post-Partum: One support person (family member) who may stay overnight (no hour restriction).
    • NICU: One support person (family member) is allowed to visit. No overnight stay is allowed.
    • Pediatrics: One support person (family member) who may stay overnight.
    • ICU/non-COVID: One support person (family member) is allowed to visit. No overnight stay is allowed.
    • Med Surg Unit/non-COVID: One support person (family member) is allowed to visit. No overnight stay is allowed.
    • Patients with disabilities, including cognitive and developmental disabilities, who receive care at the hospital may have a designated support person present with them to support their disability needs at all times medically necessary where such does not interfere with their treatment.
    • Emergency Department: One visitor (family member) may stay with the patient (no hour restriction).
    • Outpatient Surgery: One visitor (family member) may accompany the patient (no hour restriction).
    • Outpatient visits: One visitor (family member) may accompany the patient (no hour restriction).

Doctors Hospital fully supports the use of FaceTime, cell phones and other means of communication between the patient and their family/loved ones throughout the patient’s stay.

Patient safety is a top concern at Doctors Hospital, and this policy on limited visitation is being implemented to protect everyone during the COVID-19 crisis.

Note: This is subject to change as we continue to follow CDC, state, and local governmental guidelines. Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

For Use in End-of-Life Situations: Important PPE Instructions for Family Members

The City of Laredo has implemented an ordinance that allows the hospital to provide family members with easy-to-follow video instructions for donning PPE while visiting the hospital. This video has been provided by the CDC and is intended for educational purposes.


The CDC recommends individuals and families follow everyday preventive measures.

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home when you are sick with respiratory disease symptoms.

Additional Resources

We are accepting donations!

Our staff of healthcare providers is currently equipped to keep patients and our workers safe. However, it is expected that over the next few weeks, we will experience a shortage of personal protective equipment (PPE).

If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, contact us. We thank you for your generosity and your time.