Important Coronavirus Update

Coronavirus Disease 2019, or COVID-19, is a respiratory virus first identified in Wuhan, Hubei Province, China. The World Health Organization (WHO) declared COVID-19 a global pandemic. If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office. For more information regarding the coronavirus, visit the Centers for Disease Control and Prevention (CDC) website.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.

Hospital Services and Programs

The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed. We are taking proactive steps to keep our patients and team members safe while serving the needs of our community. We are actively monitoring and responding to all recommendations made by the CDC and our local Health Authority.

  • Our Emergency Department treats individuals for emergency medical conditions. If you have fever and/or cough symptoms consistent with the virus and desire to seek medical attention, call your primary care provider or visit an Urgent Care Center.
  • Most community health education programs offered by the hospital in the near term have been canceled/postponed; please follow the hospital on Facebook for updates.

Visitor Guidelines

We recognize that the Centers for Disease Control and Prevention (CDC) has released new guidelines for vaccinated individuals. Per the CDC, these guidelines are not intended for healthcare settings. We will continue to require that masks be worn at all times by staff, patients, and visitors to our facility.

  • General visiting hours: 9 am – 9 pm. The second floor is a secure area and has limited access. Visitors are required to check in at the nurses station.
  • Intensive Care Unit (ICU): 6 – 7 am, 9 – 10 am, 1 – 2 pm, 5 – 6 pm, and 8:30 – 9:30 pm.
  • Neonatal ICU (NICU) and Postpartum: Parents are welcome to be with their infants at any time except during change of shift report (6:30 – 7:30 am and 6:30 – 7:30 pm). Before entering the unit, parents and visitors must obtain a pass at the greeter station. After 9 pm, visitors may use the intercom to speak to the nursing staff.
  • Check with the floor nurse or contact the Information Desk at 956-523-2828 about the visiting hours for other units and additional hospital information.
  • Visitors must be at least 12 years of age to be in a patient's room. In certain situations, a patient may be permitted to visit children in the hospital's lobby or children may have a limited visit in the patient's room. For their safety, children younger than age 12 should never be left unattended.
  • No more than two visitors are allowed in the room at one time. Visitors in semi-private rooms should be considerate of both patients.
  • Smoking is only permitted in the designated smoking area that is located outside of Doctors Hospital.
  • Shirts and shoes must be worn.
  • People with colds, sore throats or any contagious diseases should not visit patients.
  • Visits should be kept short. Visitors should avoid unnecessary noise to maintain a quiet environment.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
  • Visitor lounge areas are located on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgery. During certain hours, a ward clerk is on duty in the surgery waiting room to keep family members informed about the progress of surgery.

Prevention

The CDC recommends individuals and families follow everyday preventive measures.

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home when you are sick with respiratory disease symptoms.

Additional Resources

We are accepting donations!

Our staff of healthcare providers is currently equipped to keep patients and our workers safe. However, it is expected that over the next few weeks, we will experience a shortage of personal protective equipment (PPE).

If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, contact us. We thank you for your generosity and your time.