Special Services

Doctors Hospital offers a variety of special services to make your stay as pleasant and comfortable as possible. These special services include the following:

Patient Liaison and Problem Resolution
If there is a problem, discuss it with your nurse. If this is not your choice, speak to the Nurse Manager/designee, who is responsible for what happens on the nursing unit. On evenings, nights, weekends and holidays, speak to the Nursing Supervisor.

You may also call the Patient Advocate, who is available to assist our patients during regular business hours. The Patient Advoate will act on your behalf as an advocate. If you have any concerns regarding your care or questions pertaining to your stay here, the Patient Advocate will meet with you privately and in confidence and then work with the appropriate Hospital personnel to resolve any problem. The number for the Patient Advocate is 956-523-2004. You may leave a message at this number 24 hours a day. Your call will be returned as soon as possible, or on the next regular business day.

Patient Education
Doctors Hospital is committed to providing you with information about your illness or other topics. Information is available from your physician, nurse, or other health care providers.

Notary Public
The services of a notary are available for patients free of charge. For information call the Information Desk at (956) 523-2828 or (956) 523-2004.

Mail and Flowers
Mail and flowers are delivered daily to the nurses station, on your floor. These will be brought to your room. Outgoing stamped mail may be given to your nurse, or left at the nurses station.

Interpreters
The Hospital has access to interpreters for a number of foreign languages should a patient require it. Please contact the Unit Supervisor or the House Supervisor for assistance.

Support Groups
The Hospital offers a number of support groups for patients and family members. For information about support groups, please call the Department of Case Management at (956) 523-2510.

Note: The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither Doctors Hospital of Laredo, or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.

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